Request a withdrawal directly from your Slotrave account. We'll review your request, payment details and any documents needed. Withdrawals must go to a bank account, card or wallet in your name.
Some payment methods take up to three working days to process a withdrawal request. We can't guarantee when the funds will reach you. If documents are missing or further checks are needed, approval may take longer. Once approved, your payment provider processes the transfer.
Log in, open the cashier and go to “Withdrawal”. Choose an available payment method, enter the amount and provide the requested recipient details.
We check your details and confirm that you meet the withdrawal requirements. If documents are needed, upload them under “Document Verification” in your account.
Once approved, the payment is sent to your payment provider. The arrival time depends on their processing. Crypto withdrawals also require confirmations on the relevant network.
You can withdraw by bank transfer, to an eligible credit card, via Skrill or in cryptocurrency. Available methods and amounts depend on your country, account and payment processor. The figures below apply to each individual withdrawal in CHF.
| Payment Method | Minimum | Maximum |
|---|---|---|
| Credit Card | CHF 25 | CHF 3’700 |
| Skrill | CHF 25 | CHF 4’000 |
| Bitcoin (BTC) | CHF 20 | CHF 3’700 |
| Bank Transfer | Varies by provider | Varies by provider |
Different limits may apply to your account. A payment method available for deposits isn't necessarily available for withdrawals. Depositing with paysafecard or Revolut, for example, doesn't mean you can withdraw using those methods.
Your chosen payment method has its own limits too. If a withdrawal exceeds the payment system's limit, we'll pay it in instalments. Different terms may apply to certain promotions or higher VIP tiers. Progressive jackpot winnings are paid out in full.
If you deposited by card, we may refund up to the deposited amount to that card. Winnings above that amount may be paid through another method. Card withdrawals are also subject to the issuing bank's rules. We don't pay out to corporate cards.
Depending on your account, you may be able to choose ETH, LTC, XRP, DOGE, ADA, BNB, SOL, USDT and USDC alongside BTC. Your receiving address and selected network must match your wallet. Several networks are available for USDT. Using the wrong address or network can cause you to lose the funds.
BTC withdrawal limits don't automatically apply to other cryptocurrencies. Network fees and exchange rates may affect the amount received in your wallet.
We may need to verify your identity before approving a withdrawal. During these checks, we may hold or cancel your request. Your documents must match the details on your player account.
A valid passport, identity card or photo driving licence. Your name and date of birth must match your player account.
A photo or screenshot of the payment account you used, confirming that the payment method belongs to you.
A document showing your name, residential address and issue date. It must be no more than three months old.
Depending on the checks, we may also request a selfie with your ID or proof of source of funds. Photograph your ID clearly so that all details are legible. We only accept PDFs or scans for this purpose if we've expressly requested them.
We review submitted documents within 48 hours. Approval and the subsequent transfer by your payment provider may take additional time. Missing documents or requests for further details can delay your withdrawal.
For casino and live casino games, you must wager your deposit at least three times before requesting a withdrawal. A CHF 50 deposit therefore requires CHF 150 in bets. An active bonus has additional wagering requirements.
Our deposit bonuses generally require you to wager the bonus amount 40 times. Free-spin winnings also carry a 40× wagering requirement unless the promotion states otherwise. Withdrawing before meeting the bonus terms may result in forfeiture of the bonus and any winnings from it. No-deposit bonus winnings can only be withdrawn after full verification and a minimum deposit, subject to a maximum withdrawal of CHF 50.
View Bonus TermsWe don't charge a withdrawal commission. Your payment provider may charge fees or currency conversion costs. For bank transfers, intermediary banks may exceptionally charge up to the equivalent of CHF 16. A manual transfer when closing an account costs CHF 12.50.
Tell us the amount, payment method, date of your request and transaction number, if available. Include the exact error message so we can help more effectively.
Upload the requested documents to your account. If a document was rejected, we can help clarify what details or images are still needed.
Possible reasons include mismatched recipient details, an amount outside the permitted limits, unmet wagering requirements or a rejection by the payment provider. Our support team can help establish the reason.
If your request is still being processed or the funds haven’t arrived after approval, our live chat team can help. For crypto withdrawals, the network and transaction ID are also useful.
Our team is available around the clock via live chat and email. Contact us from the email address linked to your Slotrave account. Never send your full card number, security code or password by chat or email.
Log in and select “Withdrawal” in the cashier. Choose an available payment method, enter the amount and provide the requested recipient details. Your payment account must be in your name. We may request documents before approving the payment.
Some payment methods take up to three working days to process the request. Verification and additional checks may delay approval. Once approved, your payment provider processes the transfer. Approval therefore doesn't mean the funds have already reached your bank account or wallet.
The general minimum withdrawal is CHF 10. Some payment methods have higher minimums. Credit card and Skrill withdrawals start at CHF 25, while BTC starts at CHF 20. Limits may vary by account and payment processor. Bank transfers generally require at least CHF 500. If your withdrawal window shows different bank limits, our support team can clarify them before you submit a request.
The general limits are CHF 4’000 per day, CHF 16’000 per week and CHF 50’000 per month. Limits for your payment method also apply. Certain promotions or higher VIP tiers may have different terms. Progressive jackpot winnings are paid out in full.
We may request a photo of valid ID, proof of your payment method and proof of address dated within the last three months. Depending on the checks, we may also ask for a selfie or proof of source of funds. Upload requested documents under “Document Verification” in your account.
We review submitted documents within 48 hours. Withdrawal approval and the transfer by your payment provider may take additional time. Missing documents and further checks can delay approval.
Possible reasons include missing documents, mismatched account details, an amount outside the permitted limits, unmet wagering requirements or a rejection by the payment provider. Give our support team the error message and details of your request so we can investigate.
Your payment provider still needs to process the transfer after we approve it. Tell us the amount, payment method, date of your request and approval date, if known. For crypto withdrawals, the network and transaction ID will also help, if available. We'll help find out where the payment is pending.
Blurry photos, expired documents or mismatched details can prevent verification. Your name, date of birth and address must match your player account. If a document is rejected, we'll help you identify what evidence is needed. You can then upload it again under “Document Verification”.
You must first meet the wagering requirements for a bonus and any winnings from it. Withdrawing early may mean losing the bonus and bonus winnings. No-deposit offers have additional conditions and a maximum withdrawal of CHF 50.
No. You must select a payment method available for withdrawals. Depositing with paysafecard or Revolut doesn't automatically mean you can withdraw using them. Our support team can help if no suitable withdrawal method appears.
Yes. You must wager deposits at least three times on casino and live casino games. A CHF 50 deposit requires CHF 150 in bets. Active bonuses have additional wagering requirements.
Open the cashier or get in touch if you have questions about your request.
