Customer support
Live chat is available through “Customer Support” in the casino. If your query relates to an existing account, contacting support from your registered email address makes it easier to identify your account.
Complaints
Describe the issue and include the date and a transaction or round ID, if available. If customer support cannot resolve the matter directly, your complaint will be escalated internally.
What to include in your enquiry
For deposits and withdrawals, it helps to provide the amount, payment method and time of the transaction. For an interrupted game round, include the game title, round ID and exact error message, if available.
Never include passwords, security codes or full card numbers in an email or chat message. Upload any requested identity documents through “Document Verification” in your player account.
Requesting self-exclusion
You can request self-exclusion via live chat. If gambling is causing problems, independent support services can help.